Technical support

Knowledgebase
How to use ESET Endpoint Encryption Go
Article ID: KB24 email a link to this article

Once a USB flash/hard drive has been configured for ESET Endpoint Encryption (EEE) Go, it can be plugged into any machine that does not have EEE installed. Depending on the operating system it may or may not automatically run the EEE Go software. If the EEE dialog does not appear on screen browse to the root the removable media and double click on DLPGO.exe (shown below) to launch the application.


Depending on the operating system you may also be shown the following warning dialog.

This occures due to file size restrictions on some versions of windows when accessing web folders (EEE Go uses a technology called WebDAV) see: http://support.microsoft.com/kb/900900 for more details.

The 4GB upper limit is the absoulte maximum imposed by the Windows WebClient service. It is not possible to increase the value beyond this so it is not possible to use EEE Go, via WebDav, to access files greater than 4GB.


If, on this machine, access to a file which size is over 47.7 Mb is not required then you can put a tick in the 'Don't show again' check box and click 'Ignore'. However, if access to files over 47.7 Mb in size is required, click the 'Change' button and the following dialog will appear. This will require a system restart.


At this point, clicking 'Later' will close EEE Go and access to encrypted folders will not be granted.


Once EEE Go has started you will be shown the password dialog

      


When the correct password is entered you will then see

        



If viewing 'Computer' or 'My Computer' it will appear as

      


Note 

You may find that when you access removable media using EEE Go it shows that the removable media is the same size as the local disk.

As stated previously, EEE Go uses the WebDav protocol in Windows, this causes a descrepancy which reports the disk size of the OS drive not the removable storage when the drive is accessed. The reasons for this are covered in this Microsoft KB article http://support.microsoft.com/kb/2386902 - 'WebDav mapped drive reports incorrect drive capacity'.

Unfortunately this is listed as by design by Microsoft and so far we have not found any way to circumvent the behaviour.

To show the actual size of the encrypted drive, insert the encrypted drive into a machine with EEE installed, right click the EEE logo in the system tray menu, removable media, removable media encryption, this will show you the actual disk space of the connected drive. 

 


 

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