Technical support

When the ESET Endpoint Encryption client is re-installed, why is there no activation box?
Article ID: KB154 email a link to this article


If you have a managed client (which is controlled by the ESET Endpoint Encryption Server) and you have previously uninstalled the ESET Endpoint Encryption client software from that machine. When you re-install the software, you may be experiencing the problem that after generating and sending an activation code to a user, the Activation box is not appearing. The reason why this has occurred is because the user wasn’t deactivated before uninstalling the client software on the user’s machine.



Please follow our updated article below:

KB383 - How to reset the activation process of a managed client


keywords uninstalled DESlock re-install re-installation activation

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