Technical support

RSS Feed
Latest Updates
Scheduled Maintenance 25/11/2020
24 November 2020 17:48

The knowledgebase will be temporarily unavailable due to scheduled maintenance on 25/11/2020 09:00 GMT for approximately one hour.

Read more »

Encryption Support Changes
05 November 2019 10:43

To provide a streamlined support experience, we will now be providing software support through ESET's centralized support system. As part of this change, we are now re-directing all users to create new support tickets on ESET’s international support site. Clicking 'Submit a ticket' on our old website will now automatically re-direct you to the international support site.

Please note, if you already have an open support ticket on our old website, then you are still able to login and access your support ticket as normal.

On ESET's international support site, you'll find our knowledgebase for troubleshooting tips and a support ticket form for ESET Endpoint Encryption related issues found under "Business & Enterprise (Server Product) Support".

If you are an ESET partner or distributor, then you may wish to access ESET's Global Partner Center (GPC) for support with your ESET product.

Read more »


We are pleased to announce that DESlock+ has now become ESET Endpoint Encryption and new versions of the client and server are available for download.

The DESlock+ client is now ESET Endpoint Encryption and the DESlock+ Enterprise Server is now ESET Endpoint Encryption Server.

This release introduces a new look for both client and server and also the ability to manage OPAL self-encrypting drives.

ESET Endpoint Encryption version 5.0.0

  • The software has been updated to reflect the rebranding.
  • New feature: OPAL encryption now available on supported systems (managed clients only).
  • Improvement: Maintenance Mode is now supported on legacy, non-UEFI systems (managed clients only).
  • Improvement: Updated the self-heal process performed after a Windows 10 feature update.

ESET Endpoint Encryption Server version 3.0.0

  • The software has been updated to reflect the rebranding.
  • New feature: OPAL encryption now available on supported systems (managed clients only).
  • Improvement: Added maintenance mode during startup if server cannot start correctly.
  • Improvement: Added support for restoring from legacy backup.
  • Fix: Addressed an issue introduced in v2.10.11 when using Auto FDE and Self Enrolment simultaneously.
  • Fix: Fixed Push Install UI not being populated in Multi-Tenant mode.
  • Fix: Fixed activation email template usage when server is in Multi-Tenant mode.

In addition to the software’s new look, there’s a new place for you to access the full changelog, downloads and documentation. This can be found here: ESET Endpoint Encryption Download Page.

Read more »

DESlock+ v4.9.5 is now available
12 December 2018 13:46

We are pleased to announce that DESlock+ is now compatible with the Windows 10 October 2018 Update (1809).


This hotfix release solves a problem with using Full Disk Encryption on a Legacy (MBR) BIOS workstation running Windows 10 1809 or upgrading an existing encrypted system would result in Windows entering Automatic Repair.


The full change-log, downloads and documentation can be found here: DESlock+ Download Page.

Read more »


We want to let you know we've made some privacy changes to align with the upcoming GDPR data protection rules.

If you wish to receive notifications about new releases and relevant support announcements from DESlock+ support, please subscribe using the link below.


*Please note that if you were previously subscribed and do not renew, you will no longer receive news and update announcements from DESlock support.

Read more »

We use cookies on our website to enhance your browsing experience. Read more